Terms & Conditions
Last updated: November 2026
These terms and conditions govern your use of the services provided by PlumbGas Services Limited("we", "us", "our"). By using our services, you agree to these terms.
1. Services
We provide a range of services as described on our website and in any quotation provided to you. All work is carried out by qualified engineers in accordance with relevant industry standards and regulations.
2. Quotations
Quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are inclusive of VAT where applicable. We reserve the right to amend a quote if the scope of work changes or if unforeseen circumstances arise during the work.
3. Bookings & Appointments
Appointments booked through our website or by phone are subject to engineer availability. We will make every effort to attend at the agreed time. If we need to reschedule, we will contact you as soon as possible. Please give us at least 24 hours notice if you need to cancel or reschedule.
4. Payment
Payment is due upon completion of work unless otherwise agreed. For larger installations, a deposit may be required. Payment can be made by card, bank transfer or through our online payment portal. Finance options are available subject to status.
5. Care Plans
Care plan subscriptions are billed monthly. This care plan has a minimum commitment of 12 months from your start date. You may cancel after the minimum term has elapsed, with cancellation taking effect at the end of your current billing period. After the minimum term, you may cancel at any time. Cancellation takes effect at the end of your current billing period — you will not be charged again after that point. Your plan covers the services listed for your chosen tier. Annual boiler service is included and can be booked immediately. A 30-day qualifying period applies before making your first repair claim. The services each plan includes are listed on our Care Plans page. Annual services included in care plans must be booked within the subscription year.
6. Guarantees & Warranties
All work carried out by PlumbGas is guaranteed for 12 months from completion. Manufacturer warranties on products and parts are in addition to our workmanship guarantee. Warranty terms vary by product — full details are provided at the time of installation.
7. Liability
We hold comprehensive public liability and professional indemnity insurance. Our liability is limited to the value of the work carried out. We are not liable for pre-existing faults or damage not caused by our work.
8. Complaints
We take complaints seriously. If you are unhappy with any aspect of our service, please contact us at contact@plumbgas.services or 01785 663 990. We will acknowledge your complaint within 48 hours and aim to resolve it as quickly as possible.
9. Contact
- Company: PlumbGas Services Limited
- Address: 6 Ferranti Court, Staffordshire Technology Park, Stafford ST18 0LQ
- Email: contact@plumbgas.services
- Phone: 01785 663 990
- Company No: 10883260
- VAT No: 292916862